Facts & FAQs
Tell me more, tell me more…
Payment and Delivery
- Where do you deliver to and how much does it cost?
- How do you deliver and how long will it take?
- Is VAT (UK sales tax) deducted for non-EU deliveries?
- What currency am I buying in?
- What cards do you accept?
- Can I order by telephone?
- Can I purchase using a good-old-fashioned cheque?
Returns and Exchanges
- What’s your policy if I want to return or exchange an item?
- How do I return or exchange an item?
- What if I’ve had something personalised and I’ve made a mistake?
Security and Privacy
- Are my details and transaction secure?
- Will you be emailing me?
- I’d like to subscribe to your mailing list
- I’d like to unsubscribe from your mailing list
- How do you use my private details?
- What are Cookies and why do I need them ‘switched on’?
Product Related Questions
- How accurate are the colours on screen?
- Do you have a brochure or catalogue you can post to me?
- How can I clean and look after my product? Do you do repairs if I need one doing?
- What’s your policy on packaging?
- Where can I buy your products?